Facility & Opening

Q: When does the facility open?

A: We are targeting September 27, 2025, but this date may shift by 1–2 weeks. Updates will be communicated directly to members.

Q: What are the facility hours?

A: Standard hours are 8:00 AM – 10:00 PM daily. Hours may adjust based on member demand, events, and tournaments.

Membership Plans & Billing

Q: What membership options are available?

A:

- Core Membership: $69.99/month or $839.88/year (12 months)

-Founding Unlimited Membership starting at $139.99/ or $1,679.88/year (12 months)

- Annual upfront plans include bonus perks!

Q: Will my membership automatically renew?

A: Yes.

- Monthly plans renew monthly unless cancelled in writing 30 days before renewal.

- Annual plans renew for another 12-month term unless cancelled before the renewal date.

Q: Is there an initiation fee?

A: A $300 initiation fee applies, but it is waived for members joining during the pre-sale period. This promotion may end at any time.

Pre-Sale Deposits & Club Credits

Q: How does the pre-sale deposit work?

A: Pre-sale members paying monthly place a non-refundable deposit equal to their first month’s dues.

- Deposits convert to club credits at opening, usable for programs, clinics, open plays, and court bookings.

- Credits cannot be used for monthly membership payments or pro shop purchases.

Q: Do club credits expire?

A: No. Club credits remain valid indefinitely until used.

Court Booking

Q: How many hours can I book?

A:

- Unlimited Members: 3 hours of included daily court time, with additional hours available at Core member rates.

- Core Members: Pay-per-use for all bookings.

Q: What are prime-time booking rules?

A: Prime time is currently 5:00 PM – 8:00 PM weekdays (subject to change).

- Members can book one 1-hour or 2-hour session during prime time.

- A 1-hour gap is required before any additional bookings.

Cancellations & Freezes

Q: Can I freeze my membership?

A: Yes. Members may freeze their membership twice per 12 months in 30 day increments

Q: How do I cancel my membership?

A: Submit a written request to team@ontariopickleballacademy.com at least 30 days before your next billing date.

- Requests outside standard policy are reviewed case by case and may be subject to administrative fees.

Safety & Liability

Q: Do I need to sign a waiver?

A: Yes, all members must sign the Facility Start Waiver through Playbypoint before participating.

Q: What type of shoes are required?

A: Non-marking court shoes are mandatory to protect surfaces and reduce injury risks.

Events & Tournaments

Q: Will events affect my bookings?

A: OPA hosts tournaments and special events throughout the year. Members will be notified well in advance of any scheduling impacts.