FAQ

Facility & Opening

Q: What are the facility hours?

A: Standard hours are:

Weekday: 7:00 AM – 10:00 PM

Weekend: 8:00am -- 9:00pm

*Hours may adjust based on member demand, events, and tournaments.

Q: What membership options are available?

- Core Membership: $69.99/month or $769.89/annually (one month free!)

-Unlimited Membership: $164.99/ or $1,814.89/year (one month free!)

*All memberships are on a 12-month term.

Q: Will my membership automatically renew?

A: Yes, all plans renew on an additional 12 month term.

Q: Is there an initiation fee?

A: A $300 initiation fee applies, but it is waived for members joining during the pre-sale/opening period.

This promotion may end at any time.

Q: How many hours can I book?

- Unlimited Members: 3 hours of included daily court time, with additional hours available at Core member rates.

- Core Members: Pay-per-use for all bookings (at 50% off court fees)

Q: What are prime-time booking rules?

A: Prime time is currently 5:00 PM – 8:00 PM weekdays (subject to change).

- Players can book maximum of a 2-hour session during prime time.

- A 1-hour gap is required before any additional bookings.

Q: Can I freeze my membership?

A: Yes. Members may freeze their membership twice per 12 months in 30 day increments

Q: How do I cancel my membership?

A: Submit a written request to team@ontariopickleballacademy.com at least 30 days before your next billing date.

- Requests outside standard policy are reviewed case by case and may be subject to administrative fees.

Q: Do I need to sign a waiver?

A: Yes, all members must sign the Facility Start/Liability Waiver through Playbypoint before participating.

Q: What type of shoes are required?

A: Non-marking court shoes are mandatory to protect surfaces and reduce injury risks.

Q: Will events affect my bookings?

A: OPA hosts tournaments and special events throughout the year. Members will be notified well in advance of any scheduling impacts.